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Newbie frequently asked questions

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Posted: 13 Jun 2002
 

We asked GroupWise Administrators to share some of the most common user questions they get asked during a newbie's first month using GroupWise. Here are a few of the most frequently asked questions and answers that were submitted.

  1. Q. My Sent Items folder has disappeared, how can I get it back? or Help! I accidentally deleted my sent items folder.
    A. Restoring Your Sent Items Folder:
    1. In the Folder List, click File > New > Folder.
    2. Click Find Results Folder > Predefined Find Results Folder.
    3. Click Sent Items.
    4. Click Next.
    5. Click Up, Down, Right, or Left to position the folder where you want it in the Folder List.
    6. Click Finish.

  2. Q. How do I share my calendar with co-workers?
    You need to grant proxy rights to the users who need access to your calendar.

    Adding and Removing Proxy Names and Rights in Your Access List
    1. Click Tools > Options.
    2. Double-click Security > click the Proxy Access tab.
    3. To add a user to the list, type the name in the Name box > when the full name appears, click Add User.
    4. Click a user in the Access List.
    5. Select the rights you want to give to the user.
    6. Repeat Steps 4-5 to assign rights to each user in the Access List.
    7. You can select All User Access in the Access List and assign rights to all users in the Address Book. For example, if you want all users to have rights to read your mail, you would assign Read rights to All User Access.
    8. To delete a user from the Access List, click the user > Remove User.
    9. Click OK.

  3. Q. How do I share my address book with a co-worker?
    Do the following:
    1. Open the GroupWise address book > Click the tab of the address book you want to share
    2. Click File > Sharing > Click the Shared With radio button
    3. Type the name of the person with whom you want to share the address book > Click 'Add User'
    4. Click each user's name in the Share List and assign him or her Access rights > Click OK to save your changes.

  4. Q. How can I access GroupWise from outside the office?
    If your Administrator has set it up, wherever you have access to the Internet, you have access to your GroupWise Mailbox using GroupWise WebAccess. Ask your GroupWise Administrator for the URL (for example www.gmail.com) or the IP address (for example 155.155.11.22) for your GroupWise WebAccess system. Using any Web browser, access the URL or IP address.

    To log in to GroupWise WebAccess, enter your username and password just like you would at the office using your Windows version of GroupWise > click Login. That's all there is to it.


  5. Q. Why can't I access my GroupWise through Webaccess?
    WebAccess requires that a GroupWise password be set before it will allow access. With many new accounts, GroupWise has no password.

    To set up a new GroupWise password:

    Click Tools, Options, Security. This opens on the Password tab where you type your password in the New Password box. Then you retype your password in the Confirm Password box and click OK, and close.


  6. Q. How do I change my GroupWise password?
    1. In the Main Window, click Tools > Options.
    2. Double-click Security > click the Password tab.
    3. In the Old Password box, type the password you want to change.
    4. In the New Password box, type the new password.
    5. In the Confirm New Password box, type the new password again > click OK > Close

  7. Q. I granted another user access to see my appointments. Now how do they view them?
    They will have to add your name to their proxy list. To do this click on FILE. Click on PROXY. Type in the name of person's mailbox you wish to view. Now you will be able to switch back and forth mailboxes.


  8. Q. How to open attachments in the appropriate application rather than just viewing it?
    Go into Tools, Options. Double click on the Environment icon, selected the "general" tab and under "defaul actions" make sure the "attachments" radio button is set to "open attachments"


  9. Q. How and where can I create a signature line for my messages so I don't have to type it in for each one?
    To add a signature or vCard to all items you send
    1. Click Tools > Options > double-click Environment > click the Signature tab.
    2. Click Electronic Business Card (vCard) or Signature.
    3. If you selected Signature, type the text you want as a signature in the Signature box.
    4. Click a signature option. (automatically add or prompt before adding)
    5. Click OK.

  10. Q. How do I suppress the banner that prints out on my GroupWise email?
    1. On any message.. Right click and then select View from the menu
    2. This will open a Quick Viewer screen
    3. Right click anywhere in the message area and select Print (Preview) Options make sure you select this option and NOT Print
    4. De-Select Print Header
    5. Click OK

  11. Q. How do I print attached files?
    To print GroupWise items

    1. In the Item List in your Mailbox, click or open the item you want to print.
    2. Click File > Print.
    3. Select the items and attachments you want to print.
    4. Select Print Attachment with Associated Application to launch the application in which an attached file was created (if that application is available). This may increase printing time but will ensure correct formatting of the file. Printing from GroupWise may save time, but the formatting of the attached file may change.
    5. Click Print.
    6. If you launch an associated application, you will need to select to print the file once the application is open. When printing is complete, close the application.

  12. Q. How do I start Notify?
    Click Start on the Windows taskbar > Programs > GroupWise > GroupWise Notify.


  13. Q. Can I change the columns in my address book?
    Follow the steps below:
    1. Click the Address Book icon on the toolbar.
    2. Click the tab of the address book you want to change the displayed columns in.
    3. Drag a column heading to another position.
    4. To add a column, right click a column heading > click a column name.
    5. To remove a column, drag the heading off the address book


    You can select different column layouts for each address book. If you share an address book, each person who has access can specify a different arrangement for the columns.


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