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Novell Nterprise Makes For Smooth Sailing At Leading Cruise Line

Novell Cool Solutions: Feature

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Posted: 30 Dec 2003


Cunard Line, a unit of Carnival Corporation, proudly continues a 163-year tradition of luxury cruising with The Most Famous Ocean Liners in the World*. Queen Mary 2 - the tallest, longest, largest and most expensive cruise ship ever built - debuts in 2004 as the new flagship of the Cunard fleet. She is joined by Queen Elizabeth 2 and Caronia, which continue to set the standard of British elegance with superb White Star Service*.


Information technology is key part of all aspects of Cunard's business, including its reservation system, supply chain, and efficient operations of five vessels and offices in multiple locations. Each of the ships has a limited IT staff that works 24/7 to manage up to 150 workstations, as well as a variety of applications on multiple platforms. Cunard needed to standardize its environment to improve desktop management both on the ships and throughout its offices.

With operations spread across the world, e-mail is Cunard's principal means of communication. The company needed an e-mail application that would work efficiently on both land and sea, even with low bandwidth.


The company evaluated its options, including Lotus Notes* and Microsoft* Exchange, and after quite a bit of analysis selected Novell GroupWise based on its low cost of ownership and its integration with eDirectory.

Cunard selected a comprehensive Novell? Nterprise? solution including Novell NetWare?, Novell eDirectory?, Novell Cluster Services?, Novell GroupWise? and Novell ZENworks?.

"Undoubtedly during the years we have reevaluated our IT direction and looked at other products," said Frank Finch, director of Global Technical Services at Cunard Line. "Every time we made the analysis we felt that staying with NetWare, GroupWise, and ZENworks was the right decision. The products and technology are sound, and in many ways, unchallenged by the competition. Nothing else out there ties together as well as our suite of Novell products."

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