Unread Items Number Wrong
Novell Cool Solutions: Question & Answer
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Q:
GK wrote: Problem is that there is a number (to advise the number of new emails) beside the Mailbox. I know this should actually tell me how many new mails are in the Mailbox, but there aren't any new mails.
It started at 3 and has now gradually increased to 5.
Have tried uninstalling/reinstalling, but this has made no difference.
A:
Here is a TID that may help: Inbox icon shows unread items; not true - TID10056056
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Reader Comments
- 3 times now, I've had users report this issue. I noticed each time that the users folders were out of normal order. Sometimes they had even been drug into another folder. So, on a whim I started straightening out their folders to the normal default order. As I started to do this I noticed that suddenly there was one less false unread item listed in the mailbox. By the time I had all their folders back in original order the mystery unread item count was back to zero. Thought I'd pass it along. Sincerely, Connie Wheeler