Checking Status of Sent Mail Items
Novell Cool Solutions: Question & Answer
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Q:
When I check the properties on a sent email I can see that the email was delivered but there is no indication that the email was opened and read. Can I configure settings so that I know a specific email was opened and read.
A:
Yes, GroupWise provides several ways for you to confirm that your item was delivered.
- Track an Item You Sent
You can check the status in the Properties window of any item you've sent. - Receive Notification When the Item is Opened or Deleted
- You can receive notification when the recipient opens or deletes a message, declines an appointment, or completes a task.
- Request a Reply
You can inform the recipient of an item that you need a reply. GroupWise adds a sentence to the item stating that a reply is requested and changes the icon in the recipient's Mailbox to a double arrow.
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