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Cyrillic characters appear as ? in Virtual Office email

Novell Cool Solutions: Question & Answer

Posted: 24 Jun 2004

Q:
We have a few users who use Cyrillic characters in their email messages sent via Virtual Office. The problem is these characters only display as question marks (??) in their messages. How do I fix this?



A:
Cyrillic characters in the body or subject of email messages in Virtual Office will show as question marks if Java is not configured to use UTF8.

Add the line following line to the AUTOEXEC.NCF file on your NetWare 6.5 server.

envset JAVA_CODEPAGE=UTF8

It must be added above the lines that load the web server, and the server must be restarted for the change to take effect. After the restart, Virtual Office users should be able to send and receive email messages that contain Cyrillic characters.

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