Remote Control of people behind NAT
Novell Cool Solutions: Question & Answer
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Q:
Quick question on remote controlling users who are outside the firewall and only have the management agent. I am having NO issues with remote controlling users who do not have a hardware cable router in place. HOWEVER, if a user has a router in place and ZENworks sees a 192.168.x.x address, they are not able to be remote controlled. Do I have to open port 1761 on their devices?
A:
If the user is behind NAT and you can't see their address directly, you'll need ZENworks 6.5 Desktop Management when it's released. This will allow the user to initiate a request for remote control.
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