60-days Free Installation Support (Up to 5 Incidents) for NWSB 6.0
Novell Cool Solutions: Question & Answer
Q:
BP wrote: I lost the card that came with NWSB6 - Can you tell me how to access the free installation support that is promised by Novell?
A:
Novell Small Business Suite 6.0 includes 60 days of free installation support (up to 5 incidents) for both Novell customers and Novell Resellers during normal business hours.
Additional support beyond the 60 days of free installation support will incur support charges. For information on technical support options with Novell, including Premium Service, visit support.novell.com.
Before calling for your 60 days of free installation support, you will need to register your product at www.novell.com/products/smallbiz using your product serial number. This number is printed on the License/Cryptography diskette.
Contact Novell Technical Support:
- U.S. and Canada 1-800-858-4000, option 4
- Latin America
- Mexico 01-800-714-5127
- Argentina 0-800-888-668355 (0-800-888-novell) and by e-mail soporte@novell.com
- All other Spanish-speaking countries 1-800-858-4000, option 4
- Brazil 011-5505-4066
- APAC:
- Novell Premium and Channel partners: use your assigned toll numbers
- All others: + 61 2 9925-3133
- Europe:
- Austria +49 211 5632 1800
- Belgium +31 10 286 47 41
- Denmark +31 10 286 47 42
- France +31 10 286 47 43
- Germany +49 211 5632 1800
- Italy +31 10 286 47 44
- Netherlands +31 10 286 47 41
- Norway +31 10 286 47 42
- Sweden +31 10 286 47 42
- Switzerland +49 211 5632 1800
- Spain +31 10 286 47 45
- U.K. +31 10 286 47 46
- For any country not listed above, call the U.K. number
- Fax +31 10 286 43 33
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