Novell Home

Cool Tip: Solution for problem saving Visio 2002 documents after installing GroupWise 6.5

Novell Cool Solutions: Tip
By Tony Kelly

Digg This - Slashdot This

Posted: 4 Nov 2004
 

problem:

GroupWise (6.5) can cause through ODMA, Visio 2002 to crash when attempting to save a document.

Attempting to save presents the user with a different dialog box. Selecting the top option allows you to save normally. At any point if you select "Options" to define what format you want to save, Visio crashes. If you select the second option, again Visio crashes.

solution:

First solution - close GroupWise (not very useful), having GroupWise open whilst trying to save in Visio causes the problem.

The other solution I found was that the common link between GroupWise and Visio is ODMA, therefore searching the Registry revealed two registry keys, both it seems created by GroupWise installation.

HKEY_CLASSES_ROOT\ODMA32
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ODMA32

Deleting these Registry keys fixes the problem.

This applies to Windows NT/2000 (not tested on XP yet).

submit a tip

Here's a chance to share your experiences using GroupWise. Just send us a tip about using (or installing, deploying, troubleshooting, etc.) GroupWise, and if it looks like something we can use, we'll send you a Novell t-shirt, post your tip, and make you famous beyond your tamest dreams. Submit your tip here: http://www.novell.com/coolsolutions/forms/submit_a_tip.html

For more tips see:


Novell Cool Solutions (corporate web communities) are produced by WebWise Solutions. www.webwiseone.com

© 2014 Novell