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Restore a User's File or Folder

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Posted: 5 Jun 2002
 

Note: We've updated this article by adding instructions for iFolder 2.0.

If you've ever had to restore a file, you may have noticed that you can't tell which user folder corresponds to which user and you can't tell which file is which. This is due to the file indexing and numbering that iFolder uses. Here's a nice trick to let you know which folder and file to restore if a user comes back to you weeks after deleting it and says he needs it.

iFolder 1.0

If a user wants to recover data from a deleted or bad file, you can restore the user's folder to a secondary iFolder server. From there, the user can access their files.

  1. At the Server Management Console (web iFolder management page), select USER ACCOUNTS.
  2. Roll your mouse over the USER's ID and look at the ID that appears in the bottom of your browser.
  3. Restore THE FOLDER from the backup tape to a secondary iFolder server that the user can attach to and restore the files.

Please note that you should use the Applet or NetDrive to access the secondary iFolder server. If you use the client, it will likely sync up all the changes that were on the client and remove the data you just restored. Either the Applet or NetDrive are good choices, because they don't sync data, they only give access.

iFolder 2.0

If a user needs to recover data from a deleted or corrupted file, you can restore the user's folder to a secondary iFolder server. From there, the user can access the iFolder server's copy of his local files via a browser or NetDrive.

  1. Log in to the User Management section of the iFolder Management Console.
  2. Search for the user and then click the username to locate the iFolder Account Path.
  3. Restore the folder located at the iFolder Account Path from a backup tape to a secondary iFolder server that the user can attach to.
  4. Have the iFolder user use the Java applet or NetDrive to access the secondary iFolder server.

When the user logs in, the Java applet will show the user's data and he can download the file that was previously deleted. Using the Java applet or NetDrive is a good choice because they don't sync data, they only give access.

Deleting User Data on the Server

If a user cannot remember his password, you can delete the user data on the iFolder server and then have the user log in again. When he logs in, he will be prompted to enter a new password.

  1. In the iFolder Management Console, click User Management.
  2. Log in with your Admin username and password.
  3. Search for a specific user if you know the unique user ID; if not, find the user by doing an advanced search.
  4. Click the username, scroll to the bottom of the page, and then click Remove iFolder User Data.
  5. Click OK to confirm the removal of the user data.


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