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Troubleshooting OTRS Installation Problems on OES Linux

Novell Cool Solutions: Tip
By Matt Midson

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Posted: 6 Oct 2005

Being a CNE that is new to Linux, I thought I would share my experience during the installation of OTRS 2 (Open Ticket Request System) on OES Linux as there are few undocumented problems to work through.


Generally following this document provided by OTRS should help.

However, when the apache server is restarted, an error with the /etc/apache2/vhosts.d/vhost-ssl.conf file might need to be corrected.

This error is a Syntax error on line 150 where the </Files> is expected but </VirtualHost> is listed instead.

And thanks to Aaron Gresko who provided the following:

  1. Change </VirtualHost> to </Files>
  2. Right above the last two lines in the file (</IfDefine> </IfDefine>), add the closing </VirtualHost> tag.

I was able to make the required corrections to the file.

The second issue was that when rcapache2 restart is entered at the shell another Syntax error on line 10 of /etc/apache2/conf.d/otrs.conf is presented.

There are two issues to deal with, the first is that if you are using Apache2, then you need to install the apache2-mod-perl instead of mod_perl.

During the installation of apache2-mod-perl you may get a warning that it conflicts with OTRS and mod_perl, I chose to ignore this and so far it's working.

Once that is installed then you can activate perl using:

YaST -> Networkservices -> HTTP-Server -> Modules -> Perl

After that Apache2 should restart OK and you can then continue to follow the instructions in



OES - Linux, OTRS 2, Apache2, Perl

This may also apply on SLES 9 but I have not tested this.

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