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Troubleshooting OTRS Installation Problems on OES Linux

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By Matt Midson

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Posted: 6 Oct 2005
 

Being a CNE that is new to Linux, I thought I would share my experience during the installation of OTRS 2 (Open Ticket Request System) on OES Linux as there are few undocumented problems to work through.

SOLUTION:

Generally following this document provided by OTRS should help.
http://cvs.otrs.org/viewcvs.cgi/otrs/INSTALL.SUSE?rev=HEAD

However, when the apache server is restarted, an error with the /etc/apache2/vhosts.d/vhost-ssl.conf file might need to be corrected.

This error is a Syntax error on line 150 where the </Files> is expected but </VirtualHost> is listed instead.

And thanks to Aaron Gresko who provided the following:

  1. Change </VirtualHost> to </Files>
  2. Right above the last two lines in the file (</IfDefine> </IfDefine>), add the closing </VirtualHost> tag.

http://www.ndsengineers.com/archive/index.php/t-145504.html

I was able to make the required corrections to the file.

The second issue was that when rcapache2 restart is entered at the shell another Syntax error on line 10 of /etc/apache2/conf.d/otrs.conf is presented.

There are two issues to deal with, the first is that if you are using Apache2, then you need to install the apache2-mod-perl instead of mod_perl.

During the installation of apache2-mod-perl you may get a warning that it conflicts with OTRS and mod_perl, I chose to ignore this and so far it's working.

Once that is installed then you can activate perl using:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&FAQID=47

YaST -> Networkservices -> HTTP-Server -> Modules -> Perl

After that Apache2 should restart OK and you can then continue to follow the instructions in http://cvs.otrs.org/viewcvs.cgi/otrs/INSTALL.SUSE?rev=HEAD

References:

ENVRIOMENT:

OES - Linux, OTRS 2, Apache2, Perl

This may also apply on SLES 9 but I have not tested this.


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