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Printer Error "Gateway Other Problem"

Novell Cool Solutions: Tip
By Louis Bernardo

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Posted: 16 Feb 2006
 

Problem:

After creating a printer agent, the error "Gateway other problem" is on the manager screen. This is caused mostly by the gateway load string on printers with a single RAW based NIC as it specifies the port 9100.

Solution:

  • Make sure you have iManager 2.5 with the iPrint Snapins.
  • Go to "Manage Printer" in iManager
  • Select the printer that is giving the problem
  • Go to the Gateway settings
  • Note that even though the printer has only a network interface directly from the machine there is still a port specified. Like "NDPSGW PORT=RAW HOSTADDRESS=10.0.0.10:9100"
  • Remove the ":9100", apply changes, shutdown and startup agent.

This should resolve the problem for most people.

Environment:

NetWare 6.5 Service Pack 4 also noted in forums. Same problem on NetWare 6.5 SP2 and SP3.

iPrint


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