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Fairview Health: Mastering desktop images more effectively, cheaply, and efficiently

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Posted: 21 Mar 2006

Here's an interesting success story from our partners at ENGL.

Fairview Health Services is a not-for-profit health care system that serves Minnesota's Twin Cities and several surrounding communities. It operates six hospitals, and up to 48 clinical sites, as well as 30 retail pharmacies. Fairview's Southdale Heart and Vascular Centre is recognised as one of the best cardiovascular centres in the US, and Fairview was named as one of "America's best hospitals" in 10 specialist categories by U.S. News & World Report.

Across all of its sites, Fairview has 10,000 desktop PCs, which must be kept up to date in terms of hardware, operating system and applications. The machines are used across the hospital environment, by corporate executives, administrative and secretarial workers, clinical staff, and by the IT department.

With 10,000 desktops spread across nearly 50 sites it was critical that Fairview Health find a new way of managing PC images. The organisation had been using Symantec's Ghost to build a master image, but eventually such a process became unmanageable, with the image requiring two and a half CDs.

By working with ENGL, Europe's leading Novell ZENworks specialist, and using the ENGL Imaging Toolkit, Fairview has been able to improve the efficiency of its information systems, and at the same time, keep control of its desktop support costs - all achievements that will have a positive effect on the level of care given to the hospital's patients.

Read the whole story.

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