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Fixing MAPI Failures

Novell Cool Solutions: Tip

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Posted: 4 Apr 2006


I recently upgraded from GroupWise 5.5 to 7.0. Now when users try to use the "Send To" function of Microsoft Word to email documents, they find that it doesn't work. They get this error: "Word could not send mail because of a MAPI failure: Unspecified error". We are using Microsoft Office for Windows XP. Any ideas?


Try these steps:

  1. Click Start > Run.
  2. Type "command" and press Enter.
  3. Type "CD \windows\system32" and press Enter, to change directory.
  4. Type "Fixmapi.exe" and press Enter.
  5. Type "Exit" and press Enter.
  6. Restart the computer.

After doing this, you may also need to run the GroupWise MailTo Protocol Handler (C3PO). For details, see the Cool Solutions Tool at:

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