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Troubleshooting GroupWise PDA Connect

Novell Cool Solutions: Tip
By Bart van den Donk

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Posted: 1 Aug 2006
 

Problem

The present GroupWise PDA Connect (7.01 SP1) has a bug. I finally concluded that NEW objects on the GW-client (PC-side) are kept CHANGED after the first synchronization. This is incorrect. If you change a NEW "PC"-object on the PDA and synchronize, by default your changes on the PDA are undone! This is because the PDA-connect software "thinks" there are changes on both sides (PDA and PC). However the change was only made on the PDA.

Solution

The way to get arround this bug is simple: Always sync twice.

Example: Try the following:

1. Make an appointment on the PC.
2. Sync.
3. Control the appointment on the PDA.
4. Change something on the PDA.
5. Sync.
6. A message will state there have changes on 2 sides (this is a bug).
7. Just go on without changing the sync.
8. Control the PDA (the appaointment will be the old one from the GW-client (PC-side)).
9. Change the same thing in the appointment on the PDA.
10. Sync.
11. There is no message stating that changes were made on 2 sides (this is normal).
12. Control your PC.
13. The changes are confirmed on the GW-client (PC-side).

If you sync twice at step 2, the problem will not occur.

This solution was tested in an environment with:

  • GroupWise 7.01 SP 1 Client, with GWPDAConnect 7.01 and Active Sync 4.2 (NL)
  • GroupWise 7.01 Server (no SP1)
  • PDA with Pocket PC 2002/2003 or Windows Mobile 5.0


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