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Getting more Details in your ZENworks Handheld Management Error Logs

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Posted: 2 Aug 2007

If you've been wishing you could see more details in your ZHM error logs to help you with troubleshooting, here's an easy way to set it up so you get exactly as much information as you want. Please note, it comes at a performance price. But it's extremely useful when you are debugging a specific problem.

By way of background, files named StatusLog*.txt in the ZHM installation area (Server, Access Point and Desktop Sync) contain the log information for debugging any problem. For example, see: \program files\novell\zfh and \program files\novell\zfhap directories.

Most of the errors in that log file supply an Explanation field and a Suggestion field which may help in recovering from the error.

In order to get more detailed information, you should change the value of the "Diagnostic Mode" to a decimal value of 0 through 10 in the following registry entries:

HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZENworks for Handhelds\Current Version
HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZENworks for Handhelds Proxy\Current Version
HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZENworks for Handhelds Proxy\Current Version\IP Conduit

The higher the value, the more the diagnostic information printed in the file. Typically 4 is adequate.

Note: Running the server at a higher value will make the file grow large and may make the machine appear sluggish. This should only be used to debug a specific problem.

If the value is set to 4, the database-related diagnostic messages are printed in a separate file in the same folder.

To get agent debugging information on a managed handheld device, run the ZFH7 agent application. Under "menu", select "view log". Enable the option: "log diagnostics".

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