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Solving Client Lockups on openSUSE 10.3

Novell Cool Solutions: Tip
By James Taylor

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Posted: 18 Dec 2007
 

Problem

With a new installation of 64-bit openSUSE 10.3 and the GroupWise Xplat client for Linux dated 7/6/2007, I kept getting lockups of the client. The lockups where inconsistent when the Quick Viewer was disabled, and they were instant as soon as I enabled the Quick Viewer. I also noticed that GroupWise and groupwise.bin never terminated, even when I was able to close the client before it locked up.

Solution

I ran the client from a console window and was able to observe the following errors.
=====================================================================================
Error: Failed to load /home/jtaylor/.novell/groupwise/.webrenderer/linux/corecomponents/libgtksuperwin.so
Error: Failed to load /home/jtaylor/.novell/groupwise/.webrenderer/linux/corecomponents/libgtkxtbin.so
Error: Failed to load /home/jtaylor/.novell/groupwise/.webrenderer/linux/corecomponents/libgtkembedmoz.so
Error: Failed to load /home/jtaylor/.novell/groupwise/.webrenderer/linux/corecomponents/libgtkxtbin.so
Error: Failed to load.
Exception in thread "ControlQueue" java.lang.UnsatisfiedLinkError: setMozPath
        at com.webrenderer.linux.NativeMozillaLibrary.setMozPath(Native Method)
        at com.webrenderer.linux.NativeMozillaLibrary.a(NativeMozillaLibrary.java)
        at com.webrenderer.linux.k.task(k.java)
        at com.webrenderer.linux.ControlQueue.run(ControlQueue.java)
=======================================================================\

After doing some research on the web and forums, I ran across a reference for a groupwise Xplat client requirement for gtk version 1.2. I checked my installation and I had gtk installed, but not gtk-32bit. As soon as I installed gtk-32bit, the GroupWise client worked properly. I tend to run a lean installation, and I normally get notifications from openSUSE and Novell packages when the prerequisite packages are not installed. The GroupWise Xplat client failed to do so in this case. Hopefully this will be corrected going forward. Environment - openSUSE 10.3 64-bit - GroupWise Xplat client 7.0.2hp1 dated 7/6/2007 - KDE Desktop


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