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Touchpaper Integrates HelpDesk Software with ZENworks

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Posted: 12 Mar 2004

Heads Up: Novell and Touchpaper have produced an integration that combines the support facilities provided by a leading desktop support product with the call management capabilities of Touchpaper HelpDesk. The integration can help you put a stop to rising support costs resulting from increasing numbers of calls to your help desk, which also tie up your IT department with unwanted administrative tedium, inconsistencies and repetitive tasks.

Novell ZENworks functionality can now be accessed through Touchpaper's market leading IT service management solution, Vega, making it easier for IT help desk personnel to match callers to their IT resources, accelerate their ability to provide a solution to users' problems and give automated inventory collection and software licence compliance as a welcomed by-product.

The additional integration of Novell eDirectory capabilities into the Touchpaper solution enables all the users' details to be made immediately available to the Help Desk engineer, while integration with Novell ZENworks enables the engineer to remotely control the user's PC or laptop, identify the problem, and distribute the most appropriate solution.

For further information on the partnership between Touchpaper and Novell, read this brochure.

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