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Office XP and GroupWise 5.5

Novell Cool Solutions: Tip
By Greg Wheeler

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Posted: 2 Oct 2001

Version: GroupWise 5.5

We have had numerous reports of Office XP breaking GW 5.5. Here's a typical example, from David P.:

My new Office XP is now installed. It immediately ran into trouble with GroupWise 5.5: I started getting messages about an error file being created, and now it just "hangs" forever while trying to load. I heard from a friend that "GroupWise is not fully compatible with Office XP". Ominous words. Your advice?

Support has been able to fix all instances of this problem with the following steps. You must follow them exactly or sometimes they won't work. What we think is happening is that Office XP installs Outlook XP in some installs, and this stomps on our Windows Messaging System (WMS) profile. Here's what you do:

  1. Uninstall GW 5.5.
  2. Use the GW cleaning agent to remove all traces of GW.
  3. Uninstall WMS.
  4. Reboot.
  5. Start the GW 5.5 install and let it install WMS.

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