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GroupLink IT HelpDesk Case Study

Novell Cool Solutions: Trench
By GroupLink

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Posted: 11 Nov 2004

Washington County Board of Education Overhauls Its IT Department's Approach to Problem Resolution With Novell-Enabled IT Helpdesk

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Is your IT staff in constant demand for technical support for every aspect of the infrastructure of your organization? Do you maintain a non-interactive database that makes timely responses impossible? Do you and your staff wade through a tremendous amount of paperwork, making it impossible to track and manage every request from your users? Are you able to generate accurate, detailed reports automatically with your current system?

Click here for a FREE trial and to read how the Washington County Board of Education solved these problems while leveraging its existing GroupWise investment.

?Through the implementation of IT HelpDesk, we have increased the IT department's efficiency, and the functionality of our entire network.?
-Angie von Gersdorff, HelpDesk and Technical Support Manager at WCBOE

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