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By GroupLink

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Posted: 2 Dec 2004
 

GroupLink Announces IT HelpDesk 2.0 and ContactWise 7.1
Now available to Novell users for an exclusive discounted price
For more product information or to schedule a free demo click here

GroupLink announces the availability of IT HelpDesk 2.0. The newest version of IT HelpDesk Software is stacked with new features and benefits, including the following:

  • Customer satisfaction surveys at the close of a ticket
  • Emergency banner to notify end users of system down times
  • Ticket Pool for technicians to find and follow up on unassigned tickets
  • Technicians can search through LDAP to add end users into the HelpDesk database
  • Improved Knowledgebase Integration

HelpDesk enables users to automate helpdesk functions using an Intranet or Extranet, or via the Web, and is Linux / NetWare enabled, and integrates seamlessly with GroupLink's eReferrals and ContactWise.

GroupLink also announces the availability of ContactWise 7.1 -- complete with a new Opportunity Management Power Module. The innovative ?Opportunities? feature brings advanced capabilities to an already-valuable, Novell-based contact management solution, including the following:

  • The ability to track multiple opportunities by contact or organization
  • Detailed history and event information per opportunity
  • Quick searches to find opportunities by sales representative, dollar amount, sales stage, and other user defined fields
  • Easy-to-use management screen to create Opportunity templates to track specific information per opportunity
  • A new Opportunity list showing all opportunities that can be sorted by display name, organization name, and opportunity type
  • Ability to import email to opportunities

ContactWise immediately -- upon customer contact, unifies a company's customer-related applications and data into a ?whole customer view.? ContactWise integrates with Novell GroupWise and NDS/eDirectory to maximize employees' productivity, while lowering overall cost of ownership.

Click here to find out more about HelpDesk and ContactWise and sign up for a free demo. Mention CoolSolutions to receive your exclusive discount. http://www.grouplink.net/redir.asp?id=2004112906


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