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Reducing Helpdesk Consultancy Time by 53 Days Per Year

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Posted: 11 Jan 2005

A publicly listed provider of consumer finance, the Paragon Group of Companies PLC provides personal loans, retail finance and vehicle finance, as well as niche mortgage products for the ?buy-to-let' marketplace. With over 750 staff based in five West Midland sites, Paragon is a committed holder of the Investor in People accreditation. The company's vision is to become the UK's most highly regarded specialist provider of finance solutions.

Paragon focuses its services into five key areas: Paragon Mortgages, Mortgage Trust, Personal Finance, Retail Finance and Car Finance. Paragon Mortgages is one of the UK's leading providers of residential buy-to-let mortgages. Mortgage Trust caters for the specialist funding needs of property investors. Personal Finance is one of the UK's leading providers of secured personal loans, while Retail Finance and Car Finance provide a range of bespoke, flexible packages for retailers and consumers.

By working in partnership with ZENworks? specialists, ENGL, Paragon has been able to update its IT environment with a high-speed Windows 2000 infrastructure that:

  • Reduces Helpdesk consultancy by nearly 1300 hours per year
  • Automates remote desktop and laptop builds
  • Provides a flexible platform for workplace roaming
  • Supports Paragon's customer service focus

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