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Channel Success: Smooth Migration to Win2000 for Telcobuy

Novell Cool Solutions: Trench
By Brian Burrus

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Posted: 17 Oct 2003
 

We recently did a full migration of our company's desktop from Win95 to Win2000. To say the least this could have been a serious nightmare for our IT staff. At the time of the migration we had six remote sites in several states throughout the US and only five fully dedicated helpdesk staff in one central location in Missouri. To say the least we were under staffed.

I do believe that this migration couldn't have gone any smoother. Our future goal is to implement ZENworks for Servers and PDAs.

We had to deploy over 600 machines with at least fifteen different applications. Some of the applications were developed in-house and others needed to be upgraded to work on Win2000.

Our plan was to create a Sysprep image and copy it on to all the remote NetWare 6.0 servers and have Ghost 7.0 push them out to all of the desktops. For the remote laptop users we sent CDs with the base image with all of the corporate applications already installed.

Next we used ZENworks to register all of the computers after the user logins in three times to the network; that way we made sure that the owner of the computer was correct in NDS.

We created a Workstation Container for each site so that the computers all register in the same format at each site. To make sure that each site would get the correct applications for their site, we created a ZEN Application Object for each Licensed Corporate Application.

With the new Novell Client in place and remote control turned on, the Helpdesk could start resolving issues faster over the phone. Our support calls dropped almost 75% in the first three weeks.

Using a login script we had the Novell Application Explorer start at startup for each user, then we had the Corporate Applications push down to their computers. If someone needed any applications beyond the Corporate Standard, we could associate the application to the user's object and have them refresh the NAL explorer to receive the application.

With the image and the applications being automated, the support calls were minimal to the Helpdesk.

The final victory for the migration was when the computer objects started populating into NDS. With the new Novell Client in place and remote control turned on, the Helpdesk could start resolving issues faster over the phone. Our support calls dropped almost 75% in the first three weeks.

With the automation of the applications and remote control working, we next decided to implement some workstation policies. After locking down the workstations we found that we had less problems with conflicting non-standard corporate software.

I do believe that this migration couldn't have gone any smoother. Our future goal is to implement ZENworks for Servers and PDAs.

Thanks, Novell!


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