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Oregon Liquor Control Commission Automates its NetWare-based HelpDesk

Novell Cool Solutions: Trench

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Posted: 15 Sep 2004
 

Does your IT staff address the same problems over and over? Are you able to track, manage, and monitor each request that comes into your help desk? How can you maximize your investment in NetWare without crippling your IT staff in the process?

The Oregon Liquor Control Commission (OLCC) IT staff was experiencing a high volume of typical technical support requests and needed a helpdesk solution that would categorize and track events, provide the convenience and resourcefulness of web-based access, and integrate with an established Novell system, allowing the implementation of call tickets.

Read how, without rearranging the existing infrastructure and without crippling the IT staff in the process, the OLCC IT staff was able to implement an essential piece of software. The ability to take an established and successful investment in Novell and expand upon it has added value to an existing successful situation.

Find out more about HelpDesk, read the full success story, and get a free hands-on trial here.


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