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Tracking usage of Instant Messaging Clients

Novell Cool Solutions: Trench

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Posted: 1 Mar 2002

Current Version: BorderManager 3.6

Many companies are beginning to pay attention to the usage of instant messaging clients by their employees, and several people have written to see if BorderManager can help. Here's one idea. If you have other suggestions, please let us know and we'll add them to the list.

Devon Heaphy

There is a possible way I can think of to track AIM usage. If you use access control rules and the proxy then you can see the users who login to the servers - eg - in NWAdmin.

Also, if the users connect via the HTTP proxy then you could grab the information out of the HTTP logs if you keep them.

The closest you can get to real-time viewing is having the users connect via dynamic NAT and filter exceptions and enabling packet logging for the specific filter exceptions. This will allow you to see what's happening in NWAdmin, but be aware that packet logging can cause a performance hit.

Recommended Reading

Check out the ideas about how to block instant messengers in this article.

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