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GroupWise Means Collaboration - - Collaboration Means Customer Support

Novell Cool Solutions: Trench

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Posted: 2 Oct 2003

Use GroupWise and Linux based technology to enhance your service capabilities without increasing your staff. Download an overview of HelpDesk here.

Many GroupWise "owners" (CIOs and administrators) have expressed the need to integrate or build business process solutions around their existing Novell infrastructure. GroupWise is a powerful starting point for building your business solution because it is at the heart of collaboration.

Customer Support is also at the heart of your organization's collaboration activities. Here is a very powerful approach for you to automate your help desk functions (while integrating with GroupWise) using NetWare or Linux on an intranet or extranet. With its web interface, email notification, and performance measurement tools, this "drop-in" solution will let you use your GroupWise infrastructure to help keep your support team and collaboration efforts performing at peak efficiency.

GroupLink® has announced the release of its help desk application for use with GroupWise and ZenWorks (optional) on NetWare 6.5 and Linux servers. Taking advantage of Novell's open-source vision for deploying web applications on NetWare 6.5 and Linux, the HelpDesk solution also uses the newest open-source technology provided with Netware 6.5 and Linux. Leverage your existing technology with a help desk collaboration solution that offers these benefits:

  • Web Based
  • Streamlined Workflow
  • Integration Ready
  • Report Friendly
  • Self Service
  • KnowledgeBase
  • Call Logging
  • Business Process Automation
  • Ticket Generator
  • Clientless Installation
  • Single Source Administration

To Download a PDF file of the HelpDesk Overview click here.

To schedule a demonstration of this software, click here.

About GroupLink:

GroupLink is the world's leading provider of end-to-end business solutions that seamlessly integrate with NetWare, Linux, eDirectory/NDS, GroupWise, ZenWorks and other Novell technologies. GroupLink solutions include web based:

    - Sales Force Automation (SFA) solutions
    - Customer Relationship Management (CRM) solutions
    - eReferrals / Action Items (cross-department workflow)
    - Customer Satisfaction Interaction
    - Profitable Relationship Management
    - Marketing Campaigns
    - Executive Decision Support (eReports)
    - Help Desk / Customer Support workflow

For additional information about GroupLink or GroupLink's other Novell solutions, please visit their website.

You can also call 801-298-9888 x120.

Recent, related Cool Solutions articles:
Read more GroupLink Cool Solutions articles here.

More information about GroupLink HelpDesk can be found in Novell's new Partner Product Guide.

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