Novell Home

Free Trial - - Extend Your GroupWise System

Novell Cool Solutions: Trench
By GroupLink

Digg This - Slashdot This

Posted: 1 Jul 2004
 

Extend your GroupWise System -- Free Trial for GroupWise Users

"Solutions are now literally at our fingertips" - Lolita Hayes, IT manager for FCC Services

Read the full story (and get your Free Download) here:

problem:

Do you or any of your customers relate to the following issues?

  • How can we improve communication within the organization to provide excellent internal technical support?
  • Without redesigning training processes, how can we implement timely improvements to our users?
wish list:

In addition to providing solutions to the problems above, wouldn't it be nice if your business solution's ability to leverage your Novell based IT infrastructure also enhanced your:

  • Individual and collective productivity
  • Ability to respond to problems and track their progress
  • Quality and success of customer engagement
solution

Having an established Novell platform and utilizing GroupWise, FCC Services Inc. was able to extend its GroupWise system while leveraging an existing operating system.

FCCS' IT department oversees the hands-on requirements of the work environment including setting up desktops and applications, database maintenance, and handling all aspects of the network environment. The IT staff also supports each department and employee with technology / technical support for every aspect of their technology infrastructure - from backup maintenance to email.

The solution with Novell GroupWise and GroupLink's HelpDesk is now simple; thanks to eDirectory, each user has access to FCCS' catalog of categories for any given problem or need. A user simply submits a ticket through the system and an email is automatically sent to the appropriate person or department. The user then gets a return email ticket confirming that the request has been received and by whom.

conclusion

GroupWise web, messaging, collaboration, scheduling, calendaring and security features provide users with powerful benefits in and of themselves - all-important features for organizations like FCCS. GroupWise is not only the most maintenance free, support-friendly collaboration solution of its kind ? it is also a platform to provide robust business and operational solutions. As with FCCS, your GroupWise implementation can be extended to enhance the support you give your entire organization.

The GroupWise-based business solution FCCS selected (HelpDesk?) is NetWare and Linux compatible and allows the option of using other Novell technology, including eDirectory and a web interface. It also utilizes the power of GroupWise messaging and calendaring.

For more information about FCCS' experience in extending GroupWise READ the full story here (and get your free DOWNLOAD) http://www.grouplink.net/redir.asp?id=2004063002.


Novell Cool Solutions (corporate web communities) are produced by WebWise Solutions. www.webwiseone.com

© 2014 Novell