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Jeff Jaffe’s Blog

Chief Technical Officer for Novell

Innovation Culture

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Most of my topics are about Novell’s externally facing strategies and products. These are driven by key internal processes such as Novell’s implementation of Integrated Product Development (IPD) (that ensures we are prioritizing features appropriately), and Engineering Excellence (that assures process discipline that guarantees schedule and quality.

In our dynamic industry we require focus and encouragement on innovation. After all, Novell was founded on innovation. With constant change in customer needs, core technology, and available infrastructure we must continue to remake ourselves.

Innovation comes in many varieties
We innovate in the large – by taking groundbreaking products to the marketplace. We innovate in the small – by empowering all engineers and employees to perform their function with autonomy.

We have many initiatives that give the focus on innovation. Aside from detailed product innovations that I write about regularly, some of our efforts include:

  • Participation in the Open Source community – the software industry’s innovation engine. Our pure open source efforts such as openSUSE, Open Office, Mono, etc. are great examples of this. But we also introduce open source into our mixed products.
  • Hack week, which we introduced over a year ago and continues to be a source of innovation.
  • We measure innovation. Our patents are an indicator that we are creating new knowledge. At the same time, Novell uses patents in a defensive way, by being founding members of OIN, and participating in the Electronic Frontier Foundations efforts against bad patents.
  • Recognition. We recognize our top innovators with the Distinguished Engineer title. Last year we took it a step further by naming our first two Novell Fellows.

Breakout move initiative
In 2008, we have introduced a new initiative called the breakout move initiative. Here we spread the innovation net further – to reach everyone in the company. We asked people to write about a candidate new product which would take the industry in a new direction.

The response was fantastic! In roughly one month time, we received 265 ideas for new areas. We will select a small number of the proposals and incubate them as new businesses within Novell. We are currently in the middle of the selection effort – and will continue to develop and expand the selected proposals.

We did more than ask for submissions. We also conducted workshops – idea factories – at our major sites. We set aside time at each of our eight largest development sites and had innovators coach people to further develop their ideas. The Chief Technology and Strategy Officer of our Open Platform Solutions business unit – Nat Friedman – personally traveled to five sites in three continents to stimulate dialog and discussion. We demonstrated to ourselves the bright spark of innovation that lies within us.

Disposition
No company has the funding to simultaneously develop 265 ideas – nor would it make sense given the need for focus. In reality, many of the ideas overlap, and several of them don’t require the creation of a brand new product team. In many cases it is a new feature of an existing product, or a new market focus to take an existing product to a new set of customers. Those ideas will be absorbed into our regular business, using our IPD process.

We will select a small number to actually chart new courses for our company. In the end, we will demonstrate this bright spark of innovation – not only to ourselves – but to our other stakeholders – our partners and customers.

One Response to “Innovation Culture”

  1. Michael Plishka Says:

    Excellent points here! Until companies view innovation as being a culture and something the company is and does as opposed to a program, innovation will not gain a foothold in the company.

    How does one create a culture of innovation? Novell is doing a great job but here are some guidelines.

    Since humans are inherently creative and they are always looking for ways to make their jobs easier and more productive, do the following and GROW!™ You’ll be creating/supporting a culture of innovation without needing a program.

    *G*et out of the way!! Don’t let your ego get in the way. Let people be people and don’t stifle their need to improvise and come up with solutions!

    *R*eward Risk taking and innovative thinking. Nothing helps innovation like knowing that someone has “got your back”

    *O*bstacle removal. You’re trying to do everything at breakneck speed-get the obstacles to success out of the way so you don’t trip! What are the obstacles? Ask your people.

    *W*ork and win! Nothing spurs innovation like confronting the problems of the day. Work hard and innovation will percolate.

    The same rules apply to individuals as well- apply the acronym to yourself and watch the ideas flow!

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