2.6 Clearing Accumulated GroupWise Events

When the GroupWise Connector stops synchronizing for some reason, GroupWise events accumulate in users’ GroupWise databases until the GroupWise Connector resumes synchronization.

By default, when the GroupWise Connector starts again, it processes all accumulated events. This default behavior prevents the loss of events and is the desired behavior for normal GroupWise Connector functioning. However, when you are troubleshooting a problem with the GroupWise Connector, you might find it helpful to skip processing accumulated events so that the GroupWise Connector starts processing current events more quickly.

To clear old events (not recommended unless you are troubleshooting):

  1. In Synchronizer Web Admin, click the GroupWise Connector to display the GroupWise Connector Configuration page.

  2. Click Advanced.

  3. Select Clear Old Events.

    Clear Old Events option

    This causes the GroupWise Connector to discard accumulated events and start processing new events immediately. The discarded events are never processed.

  4. Click Save Custom Settings.

  5. Click Home on the menu bar to return to the main Synchronizer Web Admin page.

  6. In the Actions column for the GroupWise Connector, click Stop Stop icon to stop the GroupWise Connector, then click Start Start icon to start the GroupWise Connector and apply the changes.

  7. As soon as you are finished troubleshooting, return to the GroupWise Connector Configuration page and deselect Clear Old Events, so that GroupWise events are not accidentally lost during normal GroupWise Connector functioning.