Synchronizing large attachments between GroupWise and mobile devices can put a substantial load on the GroupWise Connector. By default, attachments are synchronized from GroupWise to the GroupWise Connector if they are smaller than 500 KB. Attachments larger than 500 KB are dropped by the GroupWise Connector and do not synchronize to mobile devices.
The attachment size limit for the Mobility Connector is also configurable, as described in Mobility Connector Configuration Guide.
You can increase or decrease the attachment size limit to control the load that attachment processing puts on the GroupWise Connector. When a user receives an item for which attachments have not been synchronized, the item includes a list of the attachments that are on the original item but not on the synchronized item, so that the user knows that attachments are available in the GroupWise mailbox.
In Synchronizer Web Admin, click the GroupWise Connector to display the GroupWise Connector Configuration page.
In thefield, adjust the maximum attachment size as needed.
Clickon the menu bar to return to the main Synchronizer Web Admin page.
In thecolumn for the GroupWise Connector, click to stop the GroupWise Connector, then click to start the GroupWise Connector and apply the changes.