2.14 Enabling the SOAP/SUDS Debug Log

In the rare event that you need to work with Support to resolve a communication issue between the GroupWise Connector and the GroupWise POA, you can enable the SOAP/SUDS debug log to collect detailed data about the SOAP communication between the GroupWise Connector and the POA.

IMPORTANT:Do not enable the SOAP/SUDS debug log unless it is requested by Support.

  1. In Synchronizer Web Admin, click the GroupWise Connector to display the GroupWise Connector Configuration page.

  2. Click Edit XML Source.

  3. Scroll down to the following line:

    <debugSuds>0</debugSuds>

  4. Change 0 to 1 to enable the SOAP/SUDS debug log.

  5. Scroll further down to the following line:

     <debugSudsLogfileLocation/>

  6. Replace this line with the following line, providing the file name to use for the SOAP/SUDS debug log:

    <debugSudsLogfileLocation>file_name.log</debugSudsLogfileLocation>

    The SOAP/SUDS debug log is created in the following directory:

    /var/log/datasync/connectors

  7. Click Save Custom Settings.

  8. Click Home on the menu bar to return to the main Synchronizer Web Admin page.

  9. In the Actions column for the GroupWise Connector, click Stop Stop icon to stop the GroupWise Connector, then click Start Start icon to start the GroupWise Connector and apply the changes.

  10. Collect the data requested by Support to resolve the communication problem between the GroupWise Connector and the POA.

  11. Disable the SOAP/SUDS debug log as soon as you have the data you need.