Volera product licenses are distributed through Novell Sm@rtCerts---executable files, distributed through e-mail at product-purchase time that link you to a secure place on the Web from which you download your license files.
If you did not receive the appropriate license file(s) with your product, please contact Customer Service at 1-800-858-4000 in the U.S.A. or 1-800-4686-5372 internationally.