20.6 Online Update Service Registration Fails With an Error Message

Problem: While registering the online update service, if you do not specify a value for the Namespace path when staging is enabled on the SMT server, the registration fails with a "An error occurred while communicating with the server" message. On refreshing the page, the update service registration with the SMT server message is displayed on the page. However, no patches are displayed on the page even if they are available. Clicking the Deregister option in the Registration Status dialog fails to deregister the online update service.

To correctly register the online update service, perform the following steps:

  1. In the SSH terminal, run the following command to deregister the existing incorrect registration:

    zypper rs SMT-http_<HOSTNAME_OF_SMT_SERVER>

  2. Log in to the Filr Appliance Console and register the online update service again.