2.5 Mobile Device Requirements

The Device Sync Agent communicates with mobile devices by using the Microsoft ActiveSync protocol version 16.0.

If a mobile device uses an earlier version of ActiveSync, the device can still successfully communicate with the Device Sync Agent, but functionality specific to 16.0 is not available. If a mobile device uses a later version of ActiveSync, the device can still successfully communicate with the Device Sync Agent, because later versions of ActiveSync are backward compatible with version 16.0.

Supported mobile device operating systems include:

  • Android 10 and 11 (latest version minus 1)

  • Apple iOS 13 and 14 (latest version minus 1)

    IMPORTANT:iOS 13 and later have new requirements for certificates. You need to make sure your certificates comply with these requirements for iOS 13 devices to connect to Mobility. The list of requirements can be found at https://support.apple.com/en-in/HT210176.

  • Windows 10 Mail and Calendar Applications

A user can synchronize data to multiple mobile devices as needed.

Mobile devices communicate directly with the Device Sync Agent to synchronize data. Some mobile devices require a data plan to accomplish this. Others work successfully with a Wi-Fi connection. Some mobile devices can be configured to use either method. Your mobile device carrier is not involved in the synchronization process.

NOTE:The Device Sync Agent does not work with POP, IMAP, SMTP, or other message transfer protocols.