5.0 Enabling and Managing Archiving

The Messaging Agent passes completed conversations to the Archive Agent for storage. The Archive Agent saves the conversations, indexes them, and searches them when requested by authorized Messenger client users. If you do not need to archive everyone's conversations, you can set up a policy to determine whose conversations are archived and whose are not.

Archiving is optional. Because all users' conversations are stored together in the Messenger archive, archiving is only necessary if you need to retain conversations for legal reasons, such as to comply with a corporate email retention policy that has been extended to instant messages.

You can use either local Messenger archiving or OpenText Retain to store your archive.

NOTE:Using OpenText Retain for archiving was first introduced in Messenger 18.1.