If the GroupWise POA encounters an error and stops notifying the GroupWise Sync Agent about GroupWise events, GroupWise events stop synchronizing to mobile devices. By default, the GroupWise Sync Agent polls the POA for new events every 3600 seconds (1 hour).
You can configure how often the GroupWise Sync Agent polls the POA for events that have not yet been synchronized. Decreasing the poll cycle causes the GroupWise Sync Agent to poll more frequently so that synchronization is more reliable. However, if you have a large number of users, you might want to increase the poll cycle in order to improve GroupWise Sync Agent performance.
In the Mobility Admin console, navigate to Config > GroupWise to display the GroupWise Sync Agent configuration.
In the Poll POA for Events field, increase or decrease the poll cycle as needed.
Set the poll cycle to 0 (zero) to disable the sweep cycle.
Click Save to save the new setting(s).
Restart the Mobility Service:
gms restart