Source: GroupWise WebAccess Agent
Explanation: The WebAccess Agent cannot find the user in the GroupWise database.
Possible Cause: When logging in, the user entered an incorrect or invalid user ID.
Action: Have the user enter a valid user ID or full username (as defined in eDirectory or the GroupWise Address Book) when logging in.
Action: Have the user try logging in using the full GroupWise username (domain.post_office.userID.
Possible Cause: The WebAccess servlet has encountered a problem with the username.
Action: Check the WebAccess Application log for additional error messages. On NetWare and Windows, the WebAccess Application log is located in /novell/webaccess/logs. On Linux, it is located in /opt/novell/groupwise/webaccess/logs.