Problem: A Windows user receives notification a new GroupWise message has arrived but the message does not appear in the user's mailbox.
Possible Cause: The message might have been retracted by the sender before the recipient could open it.
Action: None.
Possible Cause: The message might have had a rule or filter applied to it.
Action: Have the user check for unwanted rules or filters in the GroupWise Windows client. See "Creating Rules" and "Filtering Items" in "Managing Your Mailbox" in the GroupWise 6.5 Windows Client User Guide.
Possible Cause: Message transfer has been interrupted at some point between sender and recipients.
Action: For additional strategies, see Strategies for Message Delivery Problems.