Problem: In the Statistics box in an agent console, you notice that some problem messages or message errors have been encountered.
Explanation: Problem messages are message files that cannot be processed by the agents for a variety of reasons. Therefore, they are placed in the domain\wpcsout\problem directory.
Action: If GroupWise is currently set up to mail problem messages to the GroupWise administrator, check the mailbox of the GroupWise administrator for messages with problem message files attached. Follow the instructions in the message for handling the problem files.
Possible Cause: Files placed in the problem directory in the domain have been damaged in some way that makes them unreadable.
Action: None. This should happen only very rarely.
Action: If your GroupWise system reports a large number of problem messages, you should determine what is causing the damage. See Novell Support .