POP3 Client Users
Can’t Access the GroupWise Address Book through the LDAP Services
of the Internet Agent
Problem:
POP3 client users cannot look up addresses using the LDAP
directory services created in their browser.
Possible Cause:
If you are using Netscape Communicator*, the Search
Root setting does not match the Internet Agent LDAP Context setting.
Action:
First, check the Search Root setting. In Netscape Communicator,
click . Check the setting
in the field. Note the current setting;
it can be anything. Then, check the setting. In ConsoleOne, browse to and select the
Domain where the Internet Agent is installed. Right-click
the Internet Agent object, then click . Click . Make sure the setting in the field
matches the setting in the Netscape Communicator field.
Possible Cause:
If you are using Internet Explorer, the Search Base setting
does not match the Internet Agent LDAP Context setting.
Action:
First, check the Search Base setting. In Internet Explorer,
click . Right-click
in the Search window, then click from
the pop-up list. Click .
Check the setting in the field. It can be anything; it defaults to c=US.
Then, check the setting.
In ConsoleOne, browse to and select the Domain object where the
Internet Agent is installed. Right-click the Internet Agent object,
then click . Click . Make sure the setting in the field
matches the setting in the Internet Explorer field.
Possible Cause:
The Internet Agent does not have access to a post office to
retrieve information from the GroupWise Address Book by accessing
a post office database (wphost.db).