IMAP4 Client Users Can’t Access Mail through the Internet Agent

Problem: Users are unable to access GroupWise mail using IMAP4 from a browser because they are unable to log in.
Action: The user has Server Supports Encrypted Connections (SSL) turned on. In the user’s browser, check the setting for Server Supports Encrypted Connections (SSL). This is not currently supported by the Internet Agent. Deselect this option in the user’s browser. For example, in Netscape Communicator, click Edit > Preferences > Mail & Groups > Mail Server, then  deselect Server Supports Encrypted Connections (SSL) in the Mail Server Type box.