No Relay Host Connectivity from the Target Server

Problem: During installation, the Internet Agent Installation program was not able to contact a mail process on the specified relay host. You can fix the problem after the Internet Agent has been installed.
Possible Cause: The server where you installed the Internet Agent is not yet configured for TCP/IP.
Action: On a NetWare® server:

  1. Load INETCFG.

  2. In the Internetworking Configuration box, select Protocols > TCP/IP.

  3. Select Enabled.

  4. Exit INETCFG.

  5. Restart the server.

Refer to the NetWare documentation at the Novell® Documentation Web site for more information about configuring TCP/IP on NetWare.

Action: On a Windows server:

NOTE:Steps may vary, depending on your version of Windows.

  1. Right-click My Network Places, click Properties, then double-click Local Area Connection.

  2. Check the list for Internet Protocol (TCP/IP).

  3. If TCP/IP is not in the list, click Add, then follow the instructions for installing TCP/IP.

    or

    If TCP/IP is listed, select it, then check the existing configuration information for accuracy.

  4. Click OK to save any changes you have made.

  5. Restart the server.

Refer to your Windows documentation for more information about installing TCP/IP on Windows.

Possible Cause: The server where you installed the Internet Agent cannot communicate with the relay host because the default router is not properly configured.
Action: On a NetWare server, if you are configuring TCP/IP in the autoexec.ncf file, add gateway=router_ip_address to the BIND statement.

If you are using INETCFG to configure TCP/IP:

  1. Load INETCFG.

  2. In the Internetworking Configuration box, select Protocols.

  3. In the Protocol Configuration box, select TCP/IP.

  4. In the TCP/IP Protocol Configuration box:

    1. Enable Static Routing.

    2. Select Static Routing Table.

    3. Press Enter.

  5. In the TCP/IP Static Routes box, press Insert to add a new static route.

  6. In the Static Route Configuration box:

    1. Press Enter in the Route Type field to display a list of route types.

    2. Select Default Route.

    3. Select Next Hop Router on Route, then press Enter to edit the field.

    4. Type the IP address of the default router, then press Enter.

    5. Press Esc twice.

  7. Select Yes, then press Enter to update the INETCFG database.

  8. Press Esc until prompted to exit INETCFG.

  9. Select Yes, then press Enter.

  10. Restart the server to put the new default router into effect.

Refer to the NetWare documentation at the Novell Documentation Web site for more information about using INETCFG.

Action: On a Windows server:

NOTE:Steps may vary, depending on your version of Windows.

  1. Click Start > Settings > Control Panel.

  2. Double-click Network and Dial-Up Connections, then click Local Area Connection.

  3. Select TCP/IP Protocol, then click Properties.

  4. In the Default Gateway field, specify the IP address of the default router on your network.

  5. Click OK.

  6. Restart the server to put the new default gateway information into effect.

Refer to your Windows documentation for more information about installing TCP/IP on Windows.

Possible Cause: There is no SMTP mail service listening at the IP address of the relay host.
Action: Start the mail service on the relay host.
Action: Specify a different relay host.