POA Shuts Down Unexpectedly
The POA has been running smoothly, but stops unexpectedly.
If the POA agent console is still displayed, exit it. If the
normal exit procedure does not work, use the system procedure for
terminating a program.
- If you are using the NetWare POA on
NetWare, use the NetWare unload command. If you have other POAs
running on the same server, you should exit them before using the
unload command. The unload command unloads all POAs running on the
same server and might not enable them to terminate gracefully.
- If you are using the Linux POA, kill the first POA
process. You might need to use kill -9.
- If you are using the Windows POA, close the POA
Occasionally, a badly damaged message file can cause the POA
to shut down.
Check the contents of the POA input queue in the post office.
For the location of the POA input queue in the post office, see
Office Directory in GroupWise
7 Troubleshooting 3: Message Flow and Directory Structure.
Move the message files out of the input queue subdirectories,
start the POA, then copy the message files back in groups, watching
the POA carefully to see if it shuts down on a particular message
file. If it does, delete the problem message file so normal processing
Rename the post_office\wpcsout\ofs directory,
then start the POA. This creates a new, empty input queue and the
POA should run smoothly. Then copy the message files from the 0-7 priority
subdirectories of wpcsout\ofs back
into the correct priority subdirectory so the POA can process them.
Copy them in small groups so the damaged message file can be identified
Occasionally, a damaged database in the post office can cause
the POA to shut down.
Although increasing the number of POA threads from their default
settings can, in many cases, improve POA performance, creating too
many POA threads can have undesirable results.
On a NetWare server, Upgrade Low Priority Threads is set to
The POA might run more smoothly if you set Upgrade Low Priority
Threads to Off. At the server console where the POA is running,
set upgrade low priority threads=off.
Another program on the server is interfering with the operation
of the POA.
If the POA continues to be unstable, eliminate other programs
running on the server. If the POA is stable when another specific
program is not running on the same server with it, a conflict might
exist between the two programs.