Message Has Undeliverable Status between Domains

Problem: A user sends a message to a recipient in a different domain, and the message comes back with a status of Undeliverable.
Explanation: A status of Undeliverable indicates that the user to whom the message is addressed does not exist in the post office; that the post office does not exist in the domain; or that the domain does not exist in the GroupWise system.
Possible Cause: If the sender is selecting a group from the GroupWise Address Book, rather than an individual recipient, the group could be out of date if the recipient’s user ID or post office has changed.
Action: Re-create the group by selecting each individual user from the Address Book to make sure that current user IDs and post offices are included in the group.
Possible Cause: If the recipient is a new user, the sender might have sent the message before the recipient was actually created in the post office.
Action: Verify the existence of the user in the post office before the sender tries to send the message again.
Possible Cause: The recipient’s mailbox might be damaged so the message cannot be delivered.
Action: In ConsoleOne, perform maintenance to correct any problems with the recipient’s mailbox. See Maintaining User/Resource and Message Databases in Databases in the GroupWise 7 Administration Guide.
Possible Cause: If the sender is selecting a group from the GroupWise Address Book, rather than an individual recipient, the group could be out of date if the recipient’s user ID, post office, or domain has changed.
Action: Re-create the group by selecting each individual user from the Address Book to make sure current user IDs, post offices, and domains are included in the group.
Possible Cause: The sender is mailing to a user in an external GroupWise system and has an incorrect address.
Action: Have the sender verify the address with the recipient, then send the message again.
Possible Cause: If the recipient is a new user, the sender might have sent the message before the recipient was actually created in the post office.
Action: Verify the existence of the user in the post office before the sender tries to send the message again.
Possible Cause: The recipient’s mailbox might be damaged so the message cannot be delivered.
Action: In ConsoleOne, perform maintenance to correct any problems with the recipient’s mailbox. See Maintaining User/Resource and Message Databases in Databases in the GroupWise 7 Administration Guide.
Possible Cause: Links between domains and post offices are not set up correctly.
Action: Check the link configuration in ConsoleOne to make sure links between domains and post offices are set up correctly. See Understanding Link Configuration in Domains in the GroupWise 7 Administration Guide.