GroupWise users can send a message to the gateway to receive an ASCII text file that contains information about explicitly addressing messages. This file, named helpuser.txt, is located in the domain\wpgate\gateway_directory\helprqst directory. You can edit this file to include the name of your gateway and any other information you feel is appropriate. The table below helps you understand the various addresses to which you can forward your requests to obtain assistance.
You might also need to assist GroupWise Remote users with the following tasks: