8.5 Using the Forgotten Password Feature

After you run the Client Login Extension MSI file on workstations running the Novell Client 4.91 SP3 or the Microsoft GINA, and you have specified a valid HTTPS link, the Password Self-Service feature is now ready to use. (See Section 8.1, Preparing to Run the Client Login Extension for Novell Identity Manager 3.5 to ensure that you have all the information in place for Password Self-Service to work.)

  1. If you forget your password, click the Did you forget your password? link in the Novell Client.

    Clicking the password link

    The Microsoft GINA link says Forgotten Password, or whatever text you provided when configuring the Client Login Extension.

    Clicking the Did you forget your password? link launches the restricted browser that can only go to the URL designated in the Client Login Extension Configuration utility. The restricted browser performs the following:

    • Verifies that the protocol is HTTPS

    • Validates the hostname

    • Verifies that the target Web site is operating in Internet Explorer’s restricted sites zone

    • Disables hotkeys

    • Disables tabs

    • Disables right-clicking

    • Disables ActiveX*

    • Disables scripts

    • Runs on its own process, separate from the Winlogon process

  2. After the restricted browser connects to the Forgotten Password page, you see the IDM Forgot Password dialog box. Type your login name and click Submit.

    The IDM Forgot Password screen

    What you see in the IDM Forgot Password dialog box depends on how the system administrator has set up the Forgotten Password option. You can see a hint, have your hint e-mailed to you, have your password e-mailed to you, or you can be allowed to change your password. You can also be given challenge questions.

    For this example, the user is given a challenge question and a hint.

    Answering the response questions

  3. Type your response to the questions and click Submit.

    The number of response questions and what they say is configurable by the system administrator.

    If you do not answer the questions correctly, you see a Challenge Response failed message and you are presented with the questions again.

  4. After the response questions are answered correctly, you are presented with the password hint, depending on how the system administrator has configured password self-service.

    Receiving the hint

  5. Close the browser (because the browser is restricted, the Return to Call Page link won’t work.) Use the hint to remember your password. If you still cannot remember your password, contact your system administrator.

8.5.1 Troubleshooting

Keep in mind the following information as you use the Forgotten Password feature:

  • If your system administrator allows you to change your password through this process, it can take up to 15 minutes or longer before all changes are in place throughout the network. Be patient before contacting your system administrator.

  • For those using the Novell client, if you are already logged in to the network and right-click the red N in the taskbar, select NetWare Login, then select the Did you forget your password? link, you will not launch the restricted browser. The Client Login Extension only applies when you have not logged in.

  • If the server running the Identity Manager User Application is down and you select the Did you forget your password? link, you receive the message “An error has occurred” in red on the restricted browser’s initial page. Contact your system administrator.

  • If the server running the Identity Manager external WAR is down and you select the Did you forget your password? link, you receive the message “Page Not Found” on the restricted browser’s initial page. Contact your system administrator.

  • If the URL to the IDM Forgot Password page is mis-configured and you select the Did you forget your password? link, you receive the message “Page Not Found” on the restricted browser’s initial page. Contact your system administrator.