8.0 Work Order Database Configuration

As described in Section 7.0, Workforce Tree Configuration, you can use the Identity Vault as your work order database, using work order objects. However, if you have another work order database that you are already using to enter PBX work orders, the Avaya PBX driver can fit into that environment as well. The driver can perform work orders that are created in another application and synchronized to the Identity Vault.

For example, if personnel in your organization are accustomed to using a JDBC database product to enter work orders for phone extensions, you could preserve the existing process for entering work orders while using the Avaya PBX driver to automate how the work orders are performed. This kind of solution would use two Identity Manager drivers, one for Avaya PBX, and one for the JDBC database.

The following sections provide additional information about the work order database configuration