13.0 Troubleshooting Platform Services

Novell® Identity Manager Fan-Out driver components record messages to their Audit Log, Operational Log, and their host system log. Examining these should be foremost in your troubleshooting efforts.

The Audit and Operational logs of Core Driver components are maintained in their logs directory.

The i5/OS Platform Receiver writes log messages to the standard i5/OS joblog facilities.

By its very nature, the Fan-Out driver is highly dependent upon the proper operation of your network and eDirectoryâ„¢. If you are having problems with the driver, ensure that the various driver components are able to communicate with one another and that eDirectory is functioning properly.

For information pertaining to Fan-Out driver performance issues, see Section 4.0, Core Driver Planning.

IMPORTANT:Make sure you upgrade the driver, including all of your platforms, when new versions or support packs become available.