1.0 Overview

Typically, changes to data in the Identity Vault or a connected application are immediately processed. Work orders enable you to schedule when tasks are to be performed.

For example, a new employee is hired but is not scheduled to start for a month. The employee needs to be added to the HR database but should not be granted access to any corporate resources (e-mail, servers, and so forth) until the start date. In a typical scenario, the user would be granted access as soon as he or she is added to the HR database. With work orders implemented, a work order is created that delays account provisioning to the user’s start date.

The WorkOrder driver provides work order functionality. The following sections introduce the WorkOrder driver and the key concepts and terminology associated with the driver: