7.2 Password Challenge Response

Challenge questions are used to verify your identity during login when you have forgotten your password. If the system administrator has set up a password policy that enables this feature for you, you can use the Password Challenge Response page to:

To use the Password Challenge Response page:

  1. On the Identity Self-Service tab, click Password Challenge Response in the menu (under Password Management).

    The Password Challenge Response page displays. For example:

    The Password Challenge Response page

    The Response text boxes display as blank (even if you have previously defined responses).

  2. Type an appropriate response in each Response text box (they are all required), or use your previously stored response.

    Make sure you specify responses that you can remember later.

  3. Specify or change any user-defined questions that are required. You may not use the same question more than once.

  4. Click Submit.

    The status of your request displays. For example:

    Successful password challenge response