"There Was a Problem Starting the Servlet" Errors

Most errors that begin with "There was a problem starting the servlet" indicate that information is missing from the PortalServlet.properties file, located in $TOMCAT_HOME/webapps/nps/WEB-INF. The error message also contains suggestions on possible causes and solutions.

If this is the second iManager portal you are installing into the same eDirectory tree, please copy the PortalServlet.properties file from another server to remedy the problem. Make sure to update IP addresses of settings to match the new server such as the Custom_Backend_Renderer_Portal_Location directive.

If the suggested solution fails, you might need to rerun the exteNd Director Configuration wizard. For instructions, see Manually Running the exteNd Director Configuration Wizard.